FAQ

Q: Do you ship systems or hand held consoles?
A: Unfortunately, we do not. We cannot keep up with the demand for systems in our store, and if we started shipping them out, we would never have any consoles in stock.


Q: Do you have photos for this item?
A: All photos on this website are stock photos, but real photos may be supplied through email upon request.


Q: Is this game black label?
A: For most games, we do not differentiate between black label and greatest hits / platinum hits / players choice, etc. If you purchase a game from us, there is a chance that it may not be the original black label release.


Q: Do you ship to my country?
A: Yes! When you add items to your shopping cart, go to the checkout page, and enter your shipping information, the website will automatically calculate the shipping costs for you.

Q: Why is the shipping cost expensive?
A: Shipping costs are automatically calculated based on the weight of the items in your shopping cart, and your shipping address. Sometimes they end up being more than the actual cost to ship. If this happens, you will receive a refund for the difference. Most times, especially for international orders, the shipping charges are accurate to what it costs us to ship.


Q: Why does it say there are no shipping options available for my address?
A: This just means that the item was recently added to our website, and has not had weight and dimensions put in for it yet. Please contact us if you experience this, and we will fix it.


Q: The item I purchased does not work. Can I return it?
A: Yes! If an item arrives in non-working condition, please contact us through email to arrange a return. As long as the game is returned in the same condition, and is confirmed as non-working once we get it back, we will send a replacement, or if one is not available, a full refund.



Q: I don’t like the game I purchased. Can I return it?
A: Unfortunately no. We cannot guarantee enjoyment of the games we sell, so please research a game before making a purchase.



Q: When can I pick up my order in person?
A: Any day / time we are open. No need to wait for us to contact you. Once you have placed your order, just head on in.


Q: Can I sell games to you?
A: Yes! Just shoot us an email with either a list or photos of what you’re looking to sell. We offer payment through Paypal only. We cannot offer store credit for mailed in items at this time.


Q: I saw an item on your Facebook / Instagram, but don’t see it on your website. Where is it?
A: If the item was posted in a photo to our social media, but is not on the website, that means the item has already sold. If you saw the item in a Youtube video, there is a chance it hasn’t been added to our inventory yet.

Q: Do you sell empty cases or loose manuals?
A: Only if they are already posted on our website. We have listings for some manuals and empty boxes, but only for certain consoles (NES, SNES, N64, GB, GBC, GBA, Genesis).